Shipping policy

Shipping Policy

At NEO AIR, we are committed to delivering your order safely and as quickly as possible.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. During high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location and local delivery conditions.

Please note that delivery times are estimates and may vary due to customs, courier delays, holidays, weather conditions, or other circumstances outside our control.

Shipping Cost

We offer free worldwide shipping on all orders unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available. Please allow a few days for tracking details to update.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. NEO AIR is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes depending on the destination country. These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost, please contact us at support@neoairtravel.com. We will review the situation and help you find the best possible solution.

Contact Us

If you have any questions about shipping, please contact us at: